1. Introduction
Welcome to Hara (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website www.hara-skincare.com (“Website”) and the purchase of our products (“Products”). By accessing or using our Website and purchasing our Products, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or purchase our Products.

2. 18+ Use of the Website
Our Website and Products are intended for use by individuals who are 18 years of age or older. By using our Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may not use our Website or purchase our Products.

3. Product Information
We strive to provide accurate and up-to-date information regarding our Products. However, we do not warrant that the Product descriptions, images, or other content on our Website are accurate, complete, reliable, current, or error-free. If a Product offered by us is not as described, your sole remedy is to return it in unused condition as per our Returns and Refunds policy.

4. Ordering and Payment
4.1 Placing an Order
To place an order, you must follow the instructions on the Website. By placing an order, you make an offer to purchase the Products subject to these Terms. We reserve the right to accept or reject your order for any reason, including, but not limited to, the unavailability of Products, errors in the description or price of the Products, or an error in your order.
4.2 Payment
All prices are listed in Euros (€). Payment must be made at the time of ordering using one of the payment methods specified on our Website. We use third-party payment processors to process payments. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Website.

5. Shipping and Delivery
5.1 Shipping
We offer shipping to various locations as specified on our Website. Shipping costs and delivery times will be calculated and displayed during the checkout process. We strive to process and ship orders promptly; however, delivery times are estimates and not guaranteed.
5.2 Delivery
You are responsible for providing accurate delivery information. We are not liable for any delivery issues arising from incorrect or incomplete address details provided by you. Risk of loss and title for the Products pass to you upon our delivery to the carrier.

6. Returns and Refunds
6.1 Returns
If you are not satisfied with your purchase, you may return unused and unopened Products within 14 days of receipt for a refund. To initiate a return, please contact our customer service team at hello@hara-skincare.com for return instructions.
6.2 Refunds
Refunds will be processed to the original method of payment within 14 days of receiving the returned Products. Shipping costs are non-refundable. If the return is a result of our error (e.g., incorrect or defective Product), we will cover the return shipping costs.

7. Intellectual Property
All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Hara or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or display any content from our Website without our prior written consent.

8. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which explains how we collect, use, and protect your personal information, is incorporated into these Terms. By using our Website, you consent to the practices described in our Privacy Policy. Please review our Privacy Policy [link to Privacy Policy] for more information.

9. Liability
9.1 Limitation of Liability
To the maximum extent permitted by law, Hara shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use the Website or Products; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our Website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Website or Products, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we have been advised of the possibility of such damages.
9.2 Indemnification
You agree to indemnify, defend, and hold harmless Hara, its officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms.

10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website or purchase of Products following any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the Netherlands to resolve any legal matter arising from these Terms or your use of the Website or Products.

12. Contact Information
If you have any questions or concerns about these Terms, please contact us at hello@hara-skincare.com.